No cash refunds. We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for an exchange or store credit. Fulfillment mistakes that may be made which result in the shipment of incorrect products to you will also be accepted for exchange. All other exchanges must be made within 15 days of shipping fullfillment. Gifts purchased after November 1st will be accepted for exchange until January 15th.